Wednesday, 18 September 2013

Retailers Need to Maximise Customer Experience to Survive

According to retail director at Google UK Peter Fitzgerald, retailers need to put customers first and make sure products and services are available whenever they need them. Going the extra mile for your consumers helps to improve customer experience and encourages sales, allowing your business to stay afloat in this challenging financial climate.

retail shelving

Does your business have a website? Are there products in your stock that you could make available to buy online? Perhaps you could offer a 'click and collect' service for local customers so they can make purchases online and collect from your store at a time that's convenient? 72% of UK customers own a smartphone and 50% use a mobile device to make purchases, so it's useful - if not essential - for at least your business details to be online. 

Following the recession, the retail industry has made slow and difficult progress and any way that improves your business should be grabbed with both hands - in this case, making your customer experience as good as it can be. This doesn't just mean being online for web customers, it means providing excellent customer service in store, a well-presented shop with neat and tidy retail shelving, an easy layout to your store for convenient browsing, and staff who go above and beyond to make customers happy. 

shop shelving accessories
There are several ways of using your shop layout and shelving to maximise sales, too, such as:

  • Positioning popular and higher priced items at eye-level
  • Keeping shelving neat and ordered
  • Grouping similar items together to promote cross-purchases
  • Placing dump bins and wire stacking baskets in spare areas to increase the amount of products on display
  • Organising promotional end bays and seasonal displays
  • Keeping your window display fresh and interesting
  • Utilising all available shelving space such as with peg board shelving
  • Creating a user-friendly 'flow' to your shop traffic using gondola shelving runs
  • Incorporating refrigerated shelving into your store to offer fresh, chilled and frozen produce
  • Adding fill-in products so that customers can find everything they need from your store
Maximising your customer satisfaction is the main factor in keeping your sales healthy and ensuring that your store stays in business! For help planning your store layout or for assistance in choosing the right shop shelving for your needs, please call us on 01455 221512 for expert advice, visit us online at or come and see our range of retail shelving at our Midlands showroom. 

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